Terms & Conditions

Our website is owned and operated by Kester Black Pty Ltd in Australia (ABN: 23 621 653 825). Our registered address is 7/1 Lennon Street, West Melbourne, VIC 3003 Australia.

Please read through our terms and conditions carefully before placing your order.  By visiting our website and/or placing an order, you agree that these terms and our Privacy Policy applies. If you do not agree to these terms, you must not visit our website or place an order.

Terms & Conditions

We endeavour to ensure that the information made available on our website, including colours and images of our products, is accurate and current. You acknowledge your computer’s monitor may not display colours accurately in the same way.

We may withdraw products or fix any errors or omissions at any time and you agree that it is your responsibility to monitor any changes to our website.

We endeavour to keep our stock levels up to date. In the unlikely event that the item you have ordered is out of stock at the time of ordering, we will suggest an alternative for a replacement or refund you immediately. 

Prices listed on our website are in the currency as stated and, if you are viewing the website from Australia, are inclusive of the 10% Goods & Services Tax (GST). We may alter prices for any reason or correct errors.

Purchases can be made by Visa and MasterCard credit cards, or via PayPal, AfterPay, ZIP, Klarna, Shop Pay, G Pay, and Apple Pay with our online payment facility. All transactions are settled in the currency as stated on our website. If you pay using a different currency, you agree that you are responsible for any currency conversions and fees charged by your bank and/or card provider. 

If you are ordering from outside Australia and New Zealand, you agree that you are responsible for any import duties and taxes that may apply in your country.

We reserve the right to verify the validity of any promotional offer redeemed by you at any time. If we believe that there has been unauthorised use of a promotional offer or code, you acknowledge that we may revoke the order and/or cancel your order.

You acknowledge that promotional offers cannot be used with gift vouchers and that discount codes are not valid with other offers, including sales.

After we receive your order and payment, we will endeavour to dispatch the products within the timeframe stated on our website, which we may change at any time. You acknowledge that we are not responsible for delivery timeframes by delivery service providers or any other failure on our part due to events beyond our reasonable control. These events could include war, conflict, natural disasters, fire or flood, strikes or lack of delivery from our suppliers.

To the fullest extent permitted by law, we will accept returns of ordered products according to the returns policy stated on our website. You agree that we are not responsible for returned products that are lost, stolen or damaged during transit. 

You agree that we may handle and store any personal information that you provide us according to our Privacy Policy.

A Kester Black gift card is a brilliant gift which the recipient can use towards payment for an order.

Each voucher is valid for a period of 36 months from the date of purchase. Amounts are in Australian dollars. Any remaining value on the gift voucher remains valid for the term of the voucher.

Kester Black is the owner or licensee of all material, images and trade marks on our website. You may only use these for browsing our website and purchasing our products.

Consumer Guarantees Act (AU) and similar laws in New Zealand may impose consumer guarantees and obligations on us that cannot be excluded, restricted or modified (Non-excludable Rights). We do not exclude any Non-excludable Rights and exclude all other conditions and warranties implied by custom, law or statute.

Unless provided by Non-excludable Rights or expressly stated in our website, you agree that:

  • We provide all our products "as is" and without warranties of any kind;
  • We (and our suppliers) disclaim all warranties of any kind (including but not limited to implied warranties of merchantability and fitness for a particular purpose); and
  • We exclude any liability under contract, tort or equity for any indirect, incidental, special and/or consequential damages, even if we have been notified of the possibility of any loss or damage, and that any liability will be reduced by the extent you contributed to any loss or damage.

To the fullest extent permitted by law, you agree that our liability for breach of any warranty is limited to our choice of replacing the product, supply an equivalent product, repairing the product, or paying the cost of replacing the product.

You agree to indemnify and hold us (and our directors and employees) harmless from any claim, liability, loss or cost (including legal costs) arising from your breach of any of these terms and any unauthorised use of our website.

We endeavour to ensure that our website is free of any virus, worm, Trojan horse and/or malware. You acknowledge that we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

These terms and any other policies displayed on the website represent the entirety of the agreement between you and us, and supersedes any prior agreement or understanding between you and us, whether oral or in writing.

If we do not exercise or enforce any right or provision in these terms or any other policy, you agree that this does not constitute a waiver of such right or provision. If any provision of this agreement is determined by any court to be invalid, unlawful or unenforceable to any extent, the provision is to be severed from the agreement, such that the remaining provisions of this agreement continue to be valid to the fullest extent permitted by law.

These terms are governed by the laws of Australia, and you irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia.

By sharing your before and after images with us, you grant us permission to use these images in our promotional materials in any format and location including our website, social media channels, email campaigns, and other marketing materials. This permission is on a non-exclusive, worldwide, royalty-free basis but you retain ownership of your images. We will not sell or license the images to any third party. You also agree to indemnify us against any claims, damages, or expenses arising from any claim that use of the images infringes any third party rights.

We will recycle all Kester Black skincare, lipstick and eyeliner packaging with TerraCycle® via their Zero Waste Box™ solution as they are not able to be curbside recycled. We will not offer an e-gift card for any packaging from other brands. You must include a valid email address in your returns box to receive your e-gift card. E-gift card is valid for 1 purchase only. E-gift cards are valid for 3 months from creation date. Return postage is covered by Kester Black for New Zealand and Australian customers only.

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Shipping & returns

Orders placed M-F are shipped within one business day. Orders placed on weekends are shipped the following Monday.

Standard delivery: $5.00, typically 2 - 5 business days

Express delivery: $10, typically 1 - 3 business days

Our returns are easy. If you are not 100% satisfied with your purchase, we offer 30 day returns. Read more in our shipping & returns policy.