Shipping & Returns FAQs
This website ships to all of our lovely Australian customers.
Shipping to New Zealand? Head to our NZ store.
Orders placed Monday - Friday are shipped within one business day. Orders placed on weekends are shipped the following Monday.
On an ordinary operating day, orders placed before 1pm Melbourne time will be despatched the same day (i.e. handed over to Australia Post that afternoon).
Please allow 2-3 days for dispatch on all Black Friday orders.
Standard: $5.00, typically 2-5 business days*
*Due to unforeseen delays within postal networks, this time frame may be extended.
For standard shipping, we ship orders within Australia via eParcel (but no actual ‘ships’ were involved in this delivery unless you're in Tasmania) at a flat rate of $5.00, including tracking. This price is standard for all orders, irrespective of size.
During normal operations, Australia Post has an estimated delivery time frame of 2+ business days. Please use the Australia Post delivery calculator here (we ship from Altona North, 3025).
For express shipping, we use StarTrack Express at a flat rate of $10, including tracking.
If you're a New Zealand customer, please visit our New Zealand website kesterblack.co.nz.
Express: $5, typically 1 - 3 business days*
*Due to unforeseen delays within postal networks, this time frame may be extended.
We ship orders within New Zealand using NZ Post Overnight at a flat rate of $5, including tracking. This price is standard for all orders, irrespective of size.
Once orders are handed over to NZ Post, standard delivery time is within 1 business day, but please note we cannot guarantee this.
Click below for full tracking details (including which carrier is delivering your parcel in your country):
Just pop in the consignment ID that we email you once your order is dispatched. Didn’t receive a tracking code? Email us at hello@kesterblack.com and we shall rectify ASAP!
We’re totally in love with our products and we want you to be too. That’s why if for any reason you are not 100% satisfied with your purchase, we offer 30-day returns (from the date you receive your order) in addition to any rights you have under consumer laws.
Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.
If you have received a faulty product please send a photo to hello@kesterblack.com and we can advise next steps.
If you would like to return a product within 30-days of receiving your order, please head over to our returns portal where you will be prompted to print a return shipping label.
$5 will be deducted from the refund amount once the order has been received. Please note that initial shipping fees will not be refunded.
Once your return arrives we will process a refund, less the $5 shipping fee for the return postage. We are not currently processing exchanges.
We’re a bit nit-picky when it comes to perfecting our products. So if for whatever reason you believe the product is not perfect, you will need to return it to us so that we can learn from the experience and make sure it doesn’t happen again for any future beauty-lovers.
Please note that items purchased with a discount code, or as part of any promotion/sale are not eligible for return/refund.