Privacy & Cookies
Generally speaking, we collect your information when you decide to interact with us. This could include purchasing online or over the phone, when you sign up to receive emails from us. We also look at how customers use our website, so that we can tailor your shopping experience.
We only collect the information that’s necessary to carry out our business (including processing your orders and sending ordered products to you) and to keep you up to date about all the latest things happening at Kester Black.
Data protection laws exist to protect your privacy, so for us to use your personal information, we have to do so in a way that complies with these strict laws. Anytime we use your personal info, it has to be in line with at least one of the specific lawful reasons that are set out in data protection law. An example would be obtaining your address so we can post an order to you.
At Kester Black, we want to know who our audience is - so we can get to know you better and tailor your shopping experience. We use information about you in a number of ways, including contacting you about any information we might need to process your orders, returns or queries. We might also use the information we have to offer you a personalised experience, to promote our products directly or indirectly, or inform you about special events or exciting news. We may contact you in any number of ways, including email, phone, SMS or through social media.
We are committed to keeping the personal information you provide to us secure and we will take reasonable precautions to protect your personal information from loss, misuse or alteration. We do not sell your personal information for any purpose.
We use third party platforms to manage and deliver customer relationship management (CRM); email marketing campaigns; online advertising, customer analytics, fulfilment of orders, delivery, returns, refunds, etc. In providing the services, your personal information will, where applicable, be used by the service provider on our behalf and this information may be stored in New Zealand, Australia, the European Economic Area, USA, and Singapore.
We will check any third party that we use to ensure that they can provide sufficient assurances regarding the confidentiality and security of your personal information. We will have written contracts with them which provide assurances regarding the protections that they will give to your personal information and their compliance with our data security standards and international transfer restrictions.
In certain circumstances, we share and/or are obliged to share your personal information for business administration and legal compliance purposes with third parties.
It'd be sad to see you go, but you're welcome to unsubscribe from any and all Kester Black communications at any time. You can do this via email to firstname.lastname@example.org, or by clicking the 'unsubscribe' button at the bottom of our emails.
Customers need to be over 16 years old to sign up to receive our newsletter. We do not knowingly collect personal information from children under the age of sixteen (16). If you are under the age of sixteen (16), please do not provide us with personal information. If you believe that a child under the age of 16 has provided personal information to us, please email us at email@example.com; and we will endeavour to delete that information from our databases.
We keep your personal information in line with our company retention policy. We only retain information for as long as it is required.
You can request access to your personal information and/or request us to restrict, update or delete any personal information that we hold about you, simply by request via email. You can also unsubscribe to our newsletters, withdraw consent and/or lodge complaints with the relevant parties.
Our website is owned and operated by Kester Black Pty Ltd (ABN: 23 621 653 825).
(a) track the pages that you visit on our website;
(b) keep you signed in to our website; and
(c) facilitate purchases and payments.
We use the following types of Cookies on our website:
(a) essential cookies – to operate our website, to allow you to sign in and place orders of our products. If you block these cookies, you will not be able to place orders;
(b) personalisation cookies – these cookies remember your preferences and settings so that we can provide you a personalised experience when you are not signed in;
(c) performance cookies – these cookies measure your use of our website, which help us improve our website performance; and
(d) third-party cookies – these cookies may be placed by other companies when you visit our website so that these third parties can gather and track certain information about you. These cookies help us understand how visitors find our website.
You can remove or reject cookies in your browser’s settings. Below are links to information about your browser’s settings and how you can control or reject cookies. Please note that any action to block cookies may affect your experience when visiting our website.